Neophron Need a hand?
Get help with a transfer, a connection, your account or a payment.
Contact Neophron Drive
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Include your account email, a transfer or invoice reference, when the problem happened and the error message. Do not send passwords, email codes, API keys, cloud tokens or signed download links.
A transfer stopped
Check Transfer history for the source error, provider limit or quota message. Retry after fixing the cause. A partial send can consume allowance even if the complete file was not delivered.
Open transfer historyConnection or payment issue
Reconnect the original cloud account if its permission expired. For payment problems, open Billing to check payment status, invoices and subscription cancellation.
Open BillingSecurity or privacy request
Use the same support contact and mark your message “Security” or “Privacy”. Explain the issue without testing other customers’ accounts or sharing their private information. You can also disconnect clouds and revoke access directly at the provider.